Frequently Asked Questions
Everything you need to know about shopping with Elaa The Label.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 14-day return window for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale and cannot be returned.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our styling team for advice.
Do you offer international shipping?
Yes, Elaa The Label ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my Elaa garments?
To ensure the longevity of our premium fabrics, we recommend hand washing in cold water or using a delicate machine cycle and laying the garment flat to dry.